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Cancellation Policy

We are happy to help with any of your Questions!

Cancellation Policy

Should you determine our product to be ‘not as ordered’ or damaged we will provide replacements at no additional cost. Please contact us via email info@backyarddesign.co.nz in these cases. 

It’s important to let us know in as much detail as possible what went wrong exactly. To process your request the fastest we require your order number along with images of the issues and your bike in case there are printing or fitment errors. 

When fitment is the issue it’s even more important for us to see the decals applied to the plastics as best as possible. Due to the shape of the plastics it’s unfortunately not always possible to determine an issue when the decal is only held in front of it or taped on along the edges.

If you are in need of replacement graphics, due to your graphics being worn or damaged, we offer reprints on separate decals from previous orders found on our reorder page

Please note that for all custom items that are made to order, once the design process has begun and / or the design has entered production, we cannot offer any refunds or returns.

Clothing articles and accessories such as seat covers (given that they haven’t been stapled to the seat yet) can be returned for a refund. Kindly contact our customer service representatives should you like to return an item.